FAQ's

Here are a few topics that many people have questions about.  If you have a question or questions that are not listed, just give us a call at 412.407.2778 

 

Why should I rent from Black Pearl Party Tents?

We are a small tent company that offers great customer service.  We strive to meet the needs of our customers and surpass your personal expectations.  Our goal is to have you covered with style and help make your event unforgettable, no matter the size of event, wedding or party.  We maintain our inventory and inspect it regularly so that your event will be elegant. Our professional team will install your tent, tables, and chairs in a timely manner.  We are always available if you have any questions or concerns.  

What do I need to know in order to plan my event?

  • How many guests do you plan to invite to your event?
  • Will guests be standing at cocktail tables, seated at tables or cathedral style?
  • Do you need space for a food table, head table, dance floor, lounge area, bar area, catering tent or anything else?
  • Where will your event be located?
  • What date are you planning to hold your event?

How do I know how many people I can accommodate?

We will schedule a free on-site consultation and review the site in preparation for your event.  During the consultation we will discuss the style of event and how many guests will be invited.  We will discuss what the best options would be for your event.  We also offer free event design layouts to help you visualize the finished product.

How many people can you seat at the various table sizes comfortably?

  • 6′ rectangle table – 6 (3 people on each side)

  • 8′ rectangle table – 8 (4 people on each side)

  • 48″ round – Can seat 6-8 people

  • 60″ round – Can seat 8-10 people

Are your prices on your website?

No, please provide your email address with the items being requested and we will send you a personal estimate on the inventory requested.  If you have already obtained an estimate from another company, then we will match that estimate and take an extra 10% off of your total rental.

What do I need to do to reserve items?

Call as soon as you know the date of your event and how many guests will be included. It is important to reserve your items sooner than later due to availability, especially during our busy months of May through September. We require a 50% deposit along with a signed contract, terms and conditions to firm your order.

Can tents be set-up on asphalt or concrete?

Absolutely.  Tents can be erected on asphalt.  We can even patch the holes and over time the patch will become almost invisible.  Tents can also be installed on concrete (which may include dead-weighting). Please mention it when you place your order, so that we can bring the proper tools to drill through the asphalt or weights to secure the tent on concrete.

Can tents be set-up without stakes?

A tent can be set-up in even the most challenging area.  We can provide dead weighting to secure tents that cannot be staked.  Please mention this when ordering.

 

What happens if I cancel my order?

Minor changes, such as adding or subtracting a table or several chairs is generally not a problem depending on inventory. All major changes, such as changing the size of your tent prior to your event is generally unacceptable due to overbooking issues and further changes will need to be discussed immediately. Cancellations within 30 days of your event date are subject to a 50% cancellation fee. If you cancel the week of your event there would be a 75% charge.  If you cancel 48-72 hours prior to your event, then you will be charged the full amount of your order.

What if something gets broken?

We offer a Damage Waiver with every order. We will add this to your order. If you do not want this, please let us know. You have the opportunity to decline the waiver at delivery. This waiver protects you from accidental damage to the equipment. The full replacement is required if the equipment gets damaged, misplaced or broken from non-careful or non-intended use.  Please keep equipment clean and dry.

What time do you deliver?

We deliver and set-up our tents from 3:00 pm - 9:00 pm on Monday through Friday and from 9:00 am - 3:00 pm on Saturdays and Sundays.  Tents are generally set up  1-2 days before the event. This gives you time for set up and decorating before your special event.  Pick up is generally 1-2 days after the event. This allows for proper clean-up and organization of the items.  We will call approx. 1 week prior to your event in order to narrow the delivery and pick–up times and days. Additional charges may apply if it does not fall within our standard delivery hours.

Do you charge for delivery?

Yes, due to fuel charges, we calculate the distance to your residence and/or facility for each distance traveled.

Is there an after hours number to call in case there is an emergency?

We offer a 24 hour, 7 day a week on call service for clients with current orders.  We are here to help your event run smoothly.

What areas do you serve?

We are typically in the Pittsburgh, Wexford, Allison Park, McKnight, Shaler, Gibsonia, Hampton and West Deer areas on a daily basis.  We are willing to travel anywhere to provide you with an unforgettable event.  Please call for specific delivery charges to your location because we are not limited to the areas mentioned above.

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